Terms and Conditions for Services
These terms and conditions (“Terms”) apply to all services provided by Wildfire (“we”, “us”, “our”), including training, coaching, and speaking engagements. By booking or paying for any service, you (“the client”) agree to these Terms.
Please read them carefully before confirming your booking.
1. Our Services
We provide the following services:
1. One-to-one coaching
2. Group and corporate training workshops
3. Speaking engagements and keynote presentations
4. Online courses and digital programmes
The specific scope, format, and duration of services will be confirmed in writing at the time of booking.
2. Payment
2.1 Payment in advance
All services must be paid for in full before they are delivered, unless we have agreed otherwise in writing (see clause 2.2 below).
No service will be confirmed, scheduled, or delivered until payment has been received in full.
2.2 Invoiced payment
For corporate clients or where we have agreed otherwise in writing, we may issue an invoice in place of requiring advance payment. In that case, the invoice terms stated on the invoice will apply. Any such arrangement must be agreed in writing before the service is booked.
Unless an invoiced arrangement has been agreed in writing, payment in advance applies.
2.3 How to pay
Payment details will be provided at the time of booking. Accepted payment methods will be confirmed on your invoice or booking confirmation.
2.4 Late or failed payment
If payment is not received by the agreed date, we reserve the right to cancel or withhold delivery of the service without liability to you.
For invoiced clients, if payment is not received within the agreed terms, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
3. No Refunds
All payments are non-refundable once made.
This applies in all circumstances, including but not limited to:
5. You change your mind after booking.
6. You are unable to attend or participate on the agreed date.
7. Your organisation's priorities or budget change.
8. You do not make use of the service within any agreed timeframe.
We are not obliged to provide a refund, credit, or transfer of payment under any of these circumstances.
4. Cancellation and Rescheduling
4.1 Cancellation by the client
If you wish to cancel a booking, you must notify us in writing as soon as possible. No refund will be issued, regardless of when notice is given.
4.2 Rescheduling by the client
We may, at our sole discretion, agree to reschedule a booking if you give us reasonable notice. Any agreement to reschedule does not entitle you to a refund if rescheduling is not possible or is declined. Rescheduling is not guaranteed.
4.3 Cancellation by us
In the unlikely event that we need to cancel a booking due to circumstances within our control, we will offer you a rescheduled date or a full refund of the amount paid. This is the limit of our liability to you in such circumstances.
We are not responsible for cancellations caused by circumstances outside our reasonable control, including illness, family emergencies, or events beyond our control. In such cases, we will aim to reschedule at the earliest opportunity. No refund will be issued unless rescheduling is not reasonably possible within a reasonable timeframe.
5. Delivery of Services
We will deliver services as agreed at the time of booking. Any materials, session notes, or resources provided are for the client's use only and remain our intellectual property unless otherwise agreed in writing.
We reserve the right to make reasonable adjustments to the content or delivery of services where necessary, provided the overall scope and purpose remain consistent with what was agreed.
6. Confidentiality
We treat all information shared during coaching, training, or speaking engagements as confidential. We will not disclose personal or commercially sensitive information about you or your organisation to third parties without your consent, except where required by law.
We ask that clients and their organisations treat any materials, methodologies, or content we share as confidential and not share or reproduce them without our written permission.
7. Limitation of Liability
To the extent permitted by law, our total liability to you in connection with any service is limited to the amount you have paid us for that service.
We are not liable for any indirect or consequential loss, including loss of income, profit, business, or opportunity, arising from the delivery or non-delivery of our services.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking. We will make the current version available on request.
10. Contact
If you have any questions about these Terms, please contact us before confirming your booking.
Wildfire | wildfireatwork.co.uk
Wildfire is the trading name of Wildfireworks Ltd, registered in England and Wales, company number 5463760.
Company address: Highland Road, Leamington Spa CV32 7EQ
EMAIL: info@wildfireatwork.co.uk
Updated: 24 March 2026