SBI (Situation, Behaviour, Impact) is the 3-step feedback model that stops defensiveness in its tracks.

Clare Haynes explains, with real workplace examples.

Is trust deteriorating because of your diary?

Is the absence of snatched chats costing you to lose people, figuratively and literally?

Ghosting is cowardly and lazy in dating, but are you doing it at work without realising?

And, are bashing your credibility and confidence in the process?

Double standards could be crucifying the effectiveness of your team.

It’s outdated and has as much appeal as a used, cold, discarded tea bag.

And the topping is your natural speaking style.

It’s not some manufactured script that sounds fake.

In difficult conversations we don’t like surprises.

And being heartfelt can stop it feeling heated or stone cold.

It happens.

But doesn’t have to.

Winter Solstice is surprisingly like handling difficult conversations.

From the uncomfortable to moving forward, the themes are the same.

Assertiveness removes the emotional mess.

Assertiveness doesn’t break anything, it builds.

It means having the courage to be human.

And we often don’t know how to be kind and get the point across, in uncomfortable conversations!

We don’t want anyone feeling tricked… and conversations should be a treat (OK, at least pleasant).

So, here’s your guide for conversations that don’t suck the life out of people:

Most people don’t experience feeling heard.

And we have no idea what we’re missing!