multi-AWARD-WINNINg
Difficult Conversations Training
for leaders and teams
Practical communication training that helps teams handle conflict, challenge and feedback with confidence
Your 7 Step Prep for Difficult Conversations Guide
Why difficult conversations go wrong
MANAGERS AVOID THEM
OTHERS COME IN TOO BLUNT
SOME OVER-SOFTEN
THE RESULt?
Conflict, resentment, poor decisions, silos, low productivity, hidden problems
THE solution:
The Confident Conversations approach
Teams learn how to find clarity, confidence and structure
the practical framework
for handling difficult conversations
simple steps
ACTIONS TO USE RIGHT NOW
NO scripts
⏬
Learn roles to play
Whilst still being yourself
Using the MISCHIEF METHOD™️ to make everything easier
Learning how to challenge without damaging relationships
Building trust, not breaking it
Saying what needs to be said
training options
HALF DAY WORKSHOP AND HOTSEATS
CLEAR FOCUS
Key principles
Handling real scenarios
Actions to take away
2 DAY LEADERSHIP PROGRAMME
STRUCTURED INTENSIVE
Personalised
Case studies
Leadership approaches
CONFERENCE SESSIONS
KEYNOTE OR SPECIFIC
Interactive
Specifically designed
Less theory, more actions
who this training is for:
hr teams
leaders
customer service/CX
managers
the results
Leaders and teams learn to:
Challenge constructively
Give difficult feedback
Handle conflict calmly
Speak up confidently
clients:
testimonials
“Delivered with passion and a huge amount of knowledge. What can appear, on face value, to be complex concepts distilled into memorable steps! Absolutely captivating.”
“Clare is direct, highly personable, and exceptionally easy to work with. My teams genuinely love working with her - she builds trust quickly and creates an environment where people feel both supported and challenged.
She has a rare ability to get to the crux of the issue quickly, cutting through noise to the heart of the matter, always in a constructive and non-judgemental way.”
🟠 'Exactly what we needed and you expertly hand-held us to get to that point where everyone felt involved, important and moved forward, thank you! ' - CEO, Community Interest Company
🟠 'Exactly what we needed and you expertly hand-held us to get to that point where everyone felt involved, important and moved forward, thank you! ' - CEO, Community Interest Company
🟠 'Exactly what we needed and you expertly hand-held us to get to that point where everyone felt involved, important and moved forward, thank you! ' - CEO, Community Interest Company 🟠 'Exactly what we needed and you expertly hand-held us to get to that point where everyone felt involved, important and moved forward, thank you! ' - CEO, Community Interest Company
“It was incredibly useful! I always feel hesitant and unsure whether such sessions are actually going to help. But I wanted to say how wrong I was and how valuable I found it.”
“Her sessions get straight to the point and respect people’s time, while still allowing space for reflection and real discussion.
Most importantly, the advice is immediately usable. This is training you can put into practice the minute you walk out of the room.
If you want support that is practical, empowering, and genuinely helpful for navigating difficult conversations, Clare is absolutely the person to go to.”
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director 🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
“For people in the normal, everyday world. No jargon, no fluff, just practical and fun sessions that gave me techniques that actually work.
What really stood out was how immediately I could implement what I’d learned. After each session, I was able to put the learning into practice straight away, which made a real difference.”
“She turns complex, high stakes conversations into clear, simple steps that people actually remember and use. No jargon - just practical tools that stick.
People leave with step by step conversation models, starter phrases and follow through tips they can apply the same day. We like Clare because her approach is both human and disciplined. She builds confidence and capability, and we consistently see immediate behaviour change and stronger outcomes.”
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer 🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
“She cuts through to the heart of the matter with laser-beam precision. I would not hesitate to recommend Clare. She is an invaluable asset, delivering long lasting improvements in how to have difficult conversations. ”
“Her workshops and training programmes are truly bespoke, thoughtfully designed around the real challenges organisations and individuals are facing, rather than relying on generic models.
Clare combines insight, practicality and warmth in a way that delivers lasting impact.”
More testimonials are available on Linked In
online and face to FACE WORKSHOPS TO SUIT YOU
From £79 Per Person
multi-award-winning difficult conversations training:
frequently
asked
questions:
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Wildfire offers many training formats. The most popular are:
A half-day workshop focused on key principles and your real scenarios;
A full leadership programme that is more intensive, personalised and case-study led to drive visibly different impact from leaders.
Hotseats, where Clare is put on the spot in short bursts where teams quick-fire their issues and questions for her to answer and provide solutions for.
Training is often combined with executive coaching for integrated leadership programmes.
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Training is designed for HR teams, leaders, managers and customer service or CX teams. It is suitable for any organisation where people need to challenge constructively, address conflict early, give difficult feedback or speak up with authority.
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Participants leave with practical tools to challenge constructively, give difficult feedback, handle conflict calmly, and speak up with confidence.
The approach uses the MISCHIEF METHOD™ which is the framework that gives people clear roles to play while still being themselves.
Clients consistently report being able to put learning into practice the same day.
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Yes. Wildfire delivers training both online and face to face, from £79 per person. Sessions are designed to be equally effective in both formats.
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Wildfire's approach is built on practical frameworks (not scripts, not theory) that people can use the moment they walk out of the room. Clare Haynes draws on over 23 years of experience, qualifications in Psychology, NLP, coaching and trauma, and her own background in mixed martial arts to bring a distinctive, grounded perspective on the physiological and psychological dimensions of difficult conversations. Every session is tailored; nothing is off-the-shelf.
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It is built around real scenarios, not theory. There are no scripts, no jargon, and no generic models. Everything is tailored to the organisation and the specific challenges people are actually facing.
Clients describe it as immediately usable and not something they have to translate back to their working lives.
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Yes. Wildfire regularly delivers integrated programmes that combine conference speaking, team workshops and individual executive coaching. This is particularly useful for organisations wanting sustained behaviour change across leadership levels.
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Clare has worked with over 7,500 people across 23 years, in organisations ranging from NHS trusts and government departments to global commercial organisations in engineering, automotive, communication and FMCG sectors.
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Training is designed to your budget. It starts at £79 per person.
Please have an idea of your budget, so your time is not wasted.
Everyone has limitations. Please know your parameters, whether it’s a range (between X and Y) or a maximum.
