AWARD-WINNINg
Difficult Conversations Training
for leaders and teams
Practical communication training that helps teams handle conflict, challenge and feedback with confidence
Why difficult conversations go wrong
MANAGERS AVOID THEM
OTHERS COME IN TOO BLUNT
SOME OVER-SOFTEN
THE RESULt?
Conflict, resentment, poor decisions, silos, low productivity, hidden problems
THE solution:
The Confident Conversations approach
Teams learn how to find clarity, confidence and structure
the practical framework
for handling difficult conversations
simple steps
ACTIONS TO USE RIGHT NOW
NO scripts
⏬
Learn roles to play
Whilst still being yourself
Using the MISCHIEF METHOD™️ to make everything easier
Learning how to challenge without damaging relationships
Building trust, not breaking it
Saying what needs to be said
training options
HALF DAY WORKSHOP AND HOTSEATS
CLEAR FOCUS
Key principles
Handling real scenarios
Actions to take away
2 DAY LEADERSHIP PROGRAMME
STRUCTURED INTENSIVE
Personalised
Case studies
Leadership approaches
CONFERENCE SESSIONS
KEYNOTE OR SPECIFIC
Interactive
Specifically designed
Less theory, more actions
who this training is for:
hr teams
leaders
customer service/CX
managers
the results
Leaders and teams learn to:
Challenge constructively
Give difficult feedback
Handle conflict calmly
Speak up confidently
clients:
testimonials
“Delivered with passion and a huge amount of knowledge. What can appear, on face value, to be complex concepts distilled into memorable steps! Absolutely captivating.”
“Clare is direct, highly personable, and exceptionally easy to work with. My teams genuinely love working with her - she builds trust quickly and creates an environment where people feel both supported and challenged.
She has a rare ability to get to the crux of the issue quickly, cutting through noise to the heart of the matter, always in a constructive and non-judgemental way.”
“It was incredibly useful! I always feel hesitant and unsure whether such sessions are actually going to help. But I wanted to say how wrong I was and how valuable I found it.”
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director 🟠 'It’s memorable, transferable, and rooted in real world situations not theory for theory’s sake' - Charity Director
“She cuts through to the heart of the matter with laser-beam precision. I would not hesitate to recommend Clare. She is an invaluable asset, delivering long lasting improvements in how to have difficult conversations. ”
“For people in the normal, everyday world. No jargon, no fluff, just practical and fun sessions that gave me techniques that actually work.
What really stood out was how immediately I could implement what I’d learned. After each session, I was able to put the learning into practice straight away, which made a real difference.”
“Exactly what we needed and you expertly hand-held us to get to that point where everyone felt involved, important and moved forward, thank you! ”
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer 🟠 'One of the best trainers I have seen in a really long time" - NHS leader and leadership trainer
“Her sessions get straight to the point and respect people’s time, while still allowing space for reflection and real discussion.
Most importantly, the advice is immediately usable. This is training you can put into practice the minute you walk out of the room.
If you want support that is practical, empowering, and genuinely helpful for navigating difficult conversations, Clare is absolutely the person to go to.”
“She turns complex, high stakes conversations into clear, simple steps that people actually remember and use. No jargon - just practical tools that stick.
People leave with step by step conversation models, starter phrases and follow through tips they can apply the same day. We like Clare because her approach is both human and disciplined. She builds confidence and capability, and we consistently see immediate behaviour change and stronger outcomes.”
“Her workshops and training programmes are truly bespoke, thoughtfully designed around the real challenges organisations and individuals are facing, rather than relying on generic models.
Clare combines insight, practicality and warmth in a way that delivers lasting impact.”
online and face to FACE WORKSHOPS TO SUIT YOU
From £79 Per Person
